Professional Services Engagements
Effective date: 09 October 2026. Please read these Conditions carefully before engaging any Services through the Platform.
These Terms and Conditions ("Conditions") set out the basis on which professional advisory services ("Services") are provided to clients ("Client", "you") through coordint.com ("the Platform", "we", "us", "our").
1.1These Conditions apply to every engagement for Services arranged through the Platform, including consultations, advisory sessions, reviews, and any related deliverables.
1.2These Conditions sit alongside the Platform's Terms of Use, which govern access to and use of the Platform itself. Where the two documents conflict in relation to the provision of Services, these Conditions prevail.
1.3By confirming a booking, making payment, or attending a session, the Client accepts these Conditions.
1.4Where the Client engages Services on behalf of an organisation, the Client confirms that they are authorised to accept these Conditions on that organisation’s behalf.
1.5Where the Client is a consumer, nothing in these Conditions affects any statutory right that cannot lawfully be excluded.
For the purposes of these Conditions:
3.1An engagement is formed when the Client confirms a booking and payment for the Services has been received, or when the Platform confirms the engagement in writing.
3.2The Services to be provided, their scope, duration, and Fee are as described at the time of booking or as agreed in writing between the Client and the Expert.
3.3Any change to the agreed scope must be confirmed in writing. Additional work outside the agreed scope may be subject to an additional Fee.
3.4The Expert provides the Services as an independent professional and not as an employee, partner, or agent of the Platform.
3.5The Platform arranges and administers the engagement but does not itself provide the professional advice given by the Expert.
4.1The Fee for the Services is the amount displayed or quoted at the time of booking and is payable in advance unless agreed otherwise in writing.
4.2Payment is collected through the payment facilities made available on the Platform. The Client must use a payment method they are authorised to use.
4.3The Fee is stated exclusive of any applicable taxes unless expressly stated otherwise. Where taxes apply, they will be added or identified at checkout.
4.4Where currency conversion is required, the applicable rate and any associated charges are determined by the payment provider.
4.5Any agreed additional work will be invoiced separately and is payable in accordance with the terms stated on that invoice.
4.6Where a payment is not received, or is reversed, the Platform may suspend or cancel the engagement and any scheduled Sessions.
4.7Late payment of an agreed invoice may result in the suspension of further work until the outstanding amount is settled.
5.1The cancellation and rescheduling terms applicable to a booking are those displayed at the time of booking, together with any statutory rights available to the Client.
5.2A Client who wishes to cancel or reschedule should do so through the Platform or by contacting us as early as possible before the scheduled Session.
5.3Where a Session is cancelled by the Client with sufficient notice, the Session may be rescheduled or refunded in accordance with the applicable booking terms.
5.4Where a Client does not attend a confirmed Session without notice, the Fee may be retained in full to reflect the time reserved by the Expert.
5.5Where a Session is cancelled by the Expert or the Platform, the Client will be offered a rescheduled Session or a refund of the Fee for that Session.
5.6Refunds are issued to the original payment method and are subject to the processing times of the relevant payment provider.
5.7Nothing in this Section limits any right of cancellation or refund that the Client has under applicable consumer law.
6.1The Client must provide accurate, complete, and timely information, documents, and instructions reasonably required for the Services.
6.2The Client is responsible for the accuracy of the information and documents supplied and for ensuring they are lawfully entitled to share them.
6.3The Client must ensure that any person attending a Session on their behalf is authorised to do so.
6.4Where the Client provides incomplete or inaccurate information, the advice given may be affected, and the Expert may need to revisit or qualify earlier conclusions.
6.5The Client must comply with all applicable laws and must not use the Services for any unlawful or fraudulent purpose.
6.6The Client is responsible for deciding whether and how to act on the advice provided.
7.1The Services consist of professional advice and assistance based on the information available at the time the advice is given.
7.2Advice is provided for the Client’s use in relation to the matter described at the time of engagement and should not be relied upon for any other purpose without further confirmation.
7.3The Expert will exercise reasonable care and skill in providing the Services, consistent with the standards reasonably expected of a professional in the relevant field.
7.4No outcome, result, approval, saving, or benefit can be guaranteed. Outcomes frequently depend on the decisions of third parties, authorities, and circumstances outside the Expert’s control.
7.5Advice is based on the law and practice in force at the date it is given and may be affected by subsequent changes.
7.6Where the Client requires advice in a jurisdiction or specialist field outside the Expert’s competence, the Expert may recommend that further specialist advice be obtained.
8.1Each party will keep confidential the information of the other party that is disclosed in connection with the Services and that is not already in the public domain.
8.2Confidential information may be disclosed where required by law, by a competent authority, or by a professional or regulatory obligation.
8.3The Client must not record a Session without the prior agreement of the Expert.
8.4The Client should not send confidential material through channels that the Platform has not made available for that purpose.
8.5These obligations continue after the engagement ends.
9.1The Expert will take reasonable steps to identify any conflict of interest that is relevant to the engagement.
9.2Where a conflict arises, the Expert will notify the Client and may decline to act, or continue only with the Client’s informed agreement.
9.3The Client should inform the Expert of any matter that might give rise to a conflict.
9.4Nothing in this Section requires the disclosure of information that the Expert is obliged to keep confidential to another party.
10.1Experts are independent professionals responsible for holding and maintaining any qualification, licence, registration, or insurance required for the Services they provide.
10.2The Platform may request information or documentation reasonably necessary to verify an Expert’s identity, credentials, or professional standing.
10.3Verification by the Platform confirms only that the information supplied has been reviewed. It is not a guarantee of the outcome of any engagement.
10.4The Client is encouraged to review an Expert’s stated qualifications and experience before confirming a booking.
10.5Nothing in the Services constitutes legal representation, regulated financial advice, medical advice, or any other regulated professional service unless the Expert is expressly authorised and engaged to provide it.
11.1Notices and communications relating to an engagement may be sent by email to the address provided at the time of booking.
11.2The Client must keep their contact details up to date so that communications reach them.
11.3The Platform and the Expert may retain records of an engagement as required for professional, accounting, and legal purposes.
11.4Messages exchanged through the Platform’s messaging facility form part of the record of the engagement.
12.1Any Deliverable prepared specifically for the Client is provided for the Client’s own use in connection with the matter for which it was prepared.
12.2Ownership of pre-existing materials, methods, templates, and know-how used by the Expert remains with the Expert or its licensors.
12.3The Client must not reproduce or distribute a Deliverable to third parties, or rely on it for a different purpose, without the Expert’s written agreement.
12.4Where a Deliverable is prepared for the Client’s onward use, the permitted scope of use will be stated in that Deliverable or agreed in writing.
13.1Personal data provided in connection with the Services is processed in accordance with the Privacy Policy and applicable data protection law.
13.2The Client must not provide personal data relating to another person unless they are lawfully entitled to do so.
13.3Where a Session is delivered by video conference, the provider of that service may process limited technical data under its own terms.
13.4Requests relating to personal data should be directed to cs@coordint.com.
14.1Nothing in these Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
14.2Subject to clause 14.1, neither party is liable for indirect or consequential losses, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the engagement.
14.3Subject to clause 14.1, the total liability of the Expert and the Platform in relation to an engagement is limited to the Fee paid for the Services giving rise to the claim.
14.4The Expert is not liable for losses arising from information that the Client failed to provide, or that was incomplete or inaccurate, or from the Client acting contrary to the advice given.
14.5The Expert is not liable for the acts, omissions, or decisions of third parties, including authorities, advisers, and other professionals.
14.6Where the Client is a consumer, liability is limited only to the extent permitted by law and consistently with mandatory consumer protections.
15.1If the Client is dissatisfied with the Services, they should raise the matter with us as soon as reasonably practicable by contacting cs@coordint.com.
15.2We may request the booking records, correspondence, and other information reasonably necessary to assess the complaint.
15.3We will acknowledge a complaint promptly and aim to provide a substantive response within a reasonable period, taking account of the complexity of the matter.
15.4Nothing in this Section prevents the Client from contacting a competent regulator or pursuing a statutory remedy.
16.1Either party may end an engagement by giving written notice, subject to the payment of Fees for Services already provided and to the cancellation terms applicable to any scheduled Session.
16.2We may suspend or end an engagement where a Fee remains unpaid, where instructions cannot lawfully be followed, where a conflict of interest arises, or where continuing would require a breach of a legal or professional obligation.
16.3Ending an engagement does not affect rights and obligations that arose before it ended, including obligations of confidentiality and any outstanding payment obligations.
16.4Where an engagement ends, the Client remains responsible for Fees for Services already provided up to that point.
17.1These Conditions may be updated to reflect changes in the Services, the Platform, or applicable law.
17.2Material changes will be communicated by reasonable means, such as email or publication on the Platform.
17.3The version of these Conditions in force at the time of booking applies to that engagement.
18.1These Conditions are governed by the laws of England and Wales, unless another governing law is required by mandatory applicable law.
18.2Subject to mandatory consumer protections, the courts of England and Wales have exclusive jurisdiction over any dispute arising from these Conditions.
18.3Nothing in this Section deprives a consumer of any mandatory protection or of the right to bring proceedings in a competent court where applicable law permits.
For questions concerning these Conditions, the Services, or an engagement, please contact:
For questions regarding these Terms and Conditions, please contact cs@coordint.com or reach us through the Contact page.